Public policy library
Student Information, Rights and Responsibilities
These summaries convert Mosman College public website policy drafts into a readable website format. Controlled final versions should be approved before publication.
Student Handbook Public Summary
The student handbook provides key information about studying with Mosman College, including course expectations, attendance, assessment, support services, student conduct, complaints and appeals, and contact pathways.
- Students should read the handbook before enrolment and refer to it throughout their course.
- International students should also read their written agreement and visa-related obligations.
- Questions about handbook content can be directed to office@mosman.group.
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Refund Policy
The refund policy explains how refund requests are considered, including provider default, student withdrawal, visa refusal and other relevant circumstances. Students should review refund terms before accepting an offer or making payments.
- Refund requests should be submitted in writing with supporting evidence where relevant.
- Course cancellation with 7 days or more notice before commencement is eligible for a full refund minus the non-refundable enrolment fee.
- Course cancellation with less than 7 days notice before commencement will not result in a refund under the current policy.
- Where a student withdraws after commencement due to unforeseen or exceptional circumstances, a pro-rata refund may be considered.
- Provider default refunds are made within 14 days after demand; student default refunds are made within 28 days after demand.
- Visa refusal refunds are assessed according to the written agreement and require documentary evidence of refusal.
- If Mosman College cannot deliver the course in full, students may be offered a suitable alternative or a refund for training and assessment not completed. Tuition Protection Service arrangements may apply where required.
- The complaints and appeals process can be used for refund disputes, and the agreement does not remove rights under Australian Consumer Law.
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Complaints and Appeals
Students may raise concerns about training, assessment, support, administration or decisions affecting them. The process is designed to be accessible, fair and handled without disadvantage to the student.
- Students are encouraged to raise concerns early so they can be resolved promptly.
- Assessment appeals and administrative appeals should include the decision being appealed and the reason for review.
- Where internal processes do not resolve the matter, students may be advised of relevant external options.
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Course Progress Policy
Mosman College monitors course progress so students can be identified and supported if they are at risk of not meeting course requirements. Intervention may include academic support, meetings, action plans or warnings.
- Students are expected to participate in learning and assessment activities.
- At-risk students may be contacted and required to engage with support strategies.
- International students should understand how course progress may affect visa obligations.
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Attendance Policy
Attendance is monitored to support learning, safety, course engagement and international student obligations. Students should notify the college if they are absent and provide evidence where required.
- Students are expected to attend scheduled training and assessment sessions.
- Attendance concerns may trigger student support contact or formal warnings.
- International students should maintain attendance in line with course and visa requirements.
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Deferral, Suspension and Cancellation Policy
This policy explains when enrolment may be deferred, suspended or cancelled, including student-initiated requests and college-initiated decisions. Students should submit requests with supporting evidence.
- Requests are assessed against policy, course requirements and applicable regulatory obligations.
- Students are informed of decisions and appeal rights where applicable.
- International students should seek advice about possible visa impacts.
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Student Support Policy
Student support may include academic assistance, LLN support, reasonable adjustment, wellbeing referral and guidance on college processes. Students are encouraged to request support as early as possible.
- Support needs may be identified before enrolment, during orientation or during study.
- Reasonable adjustment can be considered where it does not compromise competency requirements.
- Emergency or specialist matters may be referred to appropriate external services.
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Critical Incident Policy
The critical incident policy outlines how Mosman College responds to serious incidents affecting student safety, welfare or continuity of study. Immediate danger should be reported to emergency services first.
- Critical incidents are escalated to nominated staff and recorded.
- Students may be supported through internal response and external referral pathways.
- Emergency contact and welfare information should be kept current.
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Privacy Policy
Mosman College collects and uses student information for enrolment, training, assessment, support, reporting and compliance purposes. Personal information is managed in line with privacy obligations and college procedures.
- Students should provide accurate and current contact information.
- Information may be disclosed where required by law or regulatory reporting obligations.
- Students may contact the college about privacy questions or access requests.
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