Student Handbook Public Summary
Provider: Mosman College Pty Ltd
RTO Code: 46492
CRICOS Provider Code: 04407M
Contact: office@mosman.group
Effective date: 19 April 2026
Review date: 19 April 2027
Document status: Public website release
1. Purpose
This document is a public summary of key student information for Mosman College. It should be read together with the student's Letter of Offer, Written Agreement, fee information, timetable, and other course-specific documents.
2. What Students Can Expect
Students can expect:
- clear information about their course and enrolment
- access to training, assessment, and support services
- a safe and respectful learning environment
- access to complaints and appeals arrangements
- records and certification handled in accordance with Mosman College requirements and applicable law
3. What Students Must Do
Students are expected to:
- attend scheduled training and practical sessions
- complete assessment requirements
- follow behaviour, safety, and course requirements
- maintain current contact details with Mosman College
- pay fees in accordance with their written agreement
- engage with support or intervention arrangements where required
4. Key Policy Areas
Detailed public policy information is available through Mosman College's website policy pages, including:
- Refund Policy
- Complaints and Appeals
- Student Support
- Course Progress
- Attendance
- Deferral, Suspension and Cancellation
- Critical Incident
- Privacy Policy
5. Student Support and Communication
Students may contact Mosman College at `office@mosman.group` for assistance with enrolment, course information, support needs, or policy questions.
6. Important Note
This public handbook is a summary document. Students who commence training will also receive access to more detailed controlled student information, forms, and process guidance relevant to their enrolment.
Where more detailed terms apply, the student's current written agreement, applicable law, and controlled Mosman College procedures will govern.